TM
Tshidi M

1 reviews | Active since Jul 2021

11 Feb 2022, 15:25

Bad customer service

I bought a toilet set in March 2020 at Leroy Merlin Boksburg and the seat broke in December 2021. I went to ask what's the guarantee/warranty on it as it didn't last even 2 years. I was told they can't replace the seat alone. The guarantee is on the whole toilet. I still didn't get an answer of how long is the guarantee for... And they said I should buy a new one. Told them I'll never buy anything from them ever again...

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply11 Feb 2022, 16:57
Official
Good day Tshidi  

Thank you for reaching out to us and providing us with your feedback. 

Please note that we will look into the query further we will be in contact with you accordingly for more information.