Bad customer service.

Service is terrible. I placed an online order #*** (Pool Skimmer) They say order and collect within 2 Hours (This is stated online and in store)

Now I ordered a Pool skimmer online Sunday afternoon. No intension to collect it that day. I only got a mail @ Mon, Jan 20, 12:23 PM well over the 2 Hours promised!

The second thing: When I entered the store I was sent to the collection bay. A kind guy looked at my email on my phoned and said to wait on Him. He returned 10min later and said to go to the RETURN bay for paper work.

Return Bay lady was very unhelpful & rude. She printed out paperwork demanded a ID and then pointed to go back to collections.

Now this whole thing is not worth to complain about. But I also picked up someone's credit card instore.

I requested to talk to a manger to hand in the card and give feedback on the poor service. I was told that they are busy and I should leave a my feedback online or on google. Good Job Leroy Merlin customers seems to be on a list of importance but we are low on that list!