bad customer service

i ordered a wall paper and a cable hider from them online, i always had to call to follow up, yesterday i called to follow up on my order , i was told that the order will be received between yesterday and today , i received a call from a lady from new era living who said they cant pick up my exact location , the location that she was picking up is just 2 houses away from me so i asked that the driver calls me when they arrive then ill just go out as it is not far from my house, she agreed to that , now i called to follow up , i find out that my order has been canceled and will only b receiving refund after 10 day, no one called to inform me of this, why are you treating clients like they are trash, showing us that you dont need our business , was being 2houses away from the location a hustle for you that you cancelled the order , if you are cancelling the order , please make sure its paid immediately to my account , worst part is the cable hiders are lost , no one knows who collected them or who will be delivering them , this is just a joke really