BAD CUSTOMER EXPERIENCE EVER

Order: ***- Case 872600

Have had a return and refund query for almost a month now, without any resolutions. After interacting with about 5 agents, none seems to get things sorted, instead each one has their own explanation. What a terrible service, never to be repeated again. first spoke to Dulce, who was helpful and logged my query and excalated the query for goods to be fetched. everything was fetched in two days time, then all hell broke loose. A second agent (Wendy) advised she was taking over the query and days passed without having any response from her even when I sent her e-mails to follow-up or even called. During my call when I was really furious, I spoke to Brandon, who listened attentively and was able to figure out that the order had three different stores and when they collected, all the goods were collected by one store (Greenstone), so he remedied the error by sending e-mails (copying me) for the stores to collect and refund. Littlefalls store was supposed to collect and also exchange a wrong item sent instead of the Matweld invert welder machine. to date, nothing has happened (2-3 weeks later). I then received a call from Mpumi on Thursday (04/04/2024) who had no clue what was going on, I had to explain the same story which is on the body of the e-mail I sent through to them on 17/03/2024. She advised she will call me back, I'm still waiting for that call. Then Ayanda called and sent me a message, also trying to figure out what the query is about, had to relay the same story, sent her proof and then did the waiting game again. Today, only when I sent her a message for her to forward me their Manager's details, she then wants to call me. Eventually, she forwarded me the manager's details (Mpumi Ntuli) whom I called twice and left a voicemail, and has not gotten back to me.

WOW LEROY MERLIN, WOW!!!!!!!!!!!!