Bad customer experience

I thought this was a reputable company ,guess i was wrong. I placed an order online on the 26th of October and according to the payment receipt, my order would be delivered on the 30th Of October. No delivery on the day, gave them 1 day grace , still no delivery. I called the call center, was advised shipping happened on the 30th, my order was dispatched, delivery will be between 1st and 5th Nov. No delivery, No communication, I called again on the 6th I was given false hope that delivery will happen on that day. Still no delivery. Sent an email only to get an automated response with ticket number. It's the 12th I haven't received my order, no one has bothered to give an update,I've tried calling, no one is avaliable to take my call I should leave a message. What is the department responsible for online orders doing, why don't you communicate with your clients. What a disappointing service.