Bad customer experience

Bad customer service with Leroy Merlin fourways 28 February went to the store to buy a bath. We were advised we will get delivery on 4th March as new stock was arriving 3 March. As of today 8 March no delivery nor update. I decided to call the call centre where the lady after going to my profile asks me if i paid the order in full. Was confused why i would call for an unpaid order but let ot slide. The then calls the store and gives me feedback that no one advised the delivery team to deliver my bath and my address was incomplete. I then advised that the response is shocking to give to a customer as it is not my responsibility to advise internal teams surely of I paid for an item and delivery cost there should be an internal process that is followed. Secondly the address being incomplete we picked it up when we were in the store and requested to update it. We were told that it should not be an issue we don’t need to update as we will get called by delivery team for address confirmation. When i advised this lady that both responses are unacceptable she felt the need to explain their processes which i then advised i dont need to know the process as a customer its for the to follow and do their job. At this point she put the phone on the side and carried on talking with other poeple in the background.

this is shocking customer experience please train you team on how to deal with queries especially where the store is wrong take accountability and get to resolution