TD
Thobile D
1 reviews | Active since Jan 2017
11 Sept 2022, 07:29
Bad customer experience
Once again I bought stuff online, only to be informed almost a month later that they don't have stock. How do you sell something you don't have? On my online profile, they indicated that my items have been delivered yet I never received it. I would not recommend buying from this place as it's not my first time experiencing bad service. To date I don't have a refund from them, terrible customer experience.
Helpful (0)
Replies (8)0
Replies (8)
Leroy Merlin South Africa's replyOfficial
11 Sept 2022, 09:13Hi there Thobile,
I trust you're well and thank you for your review.
We sincerely apologize for the inconvenience that we have caused you, we are currently investigating the matter and we shall revert to you shortly.
Take care. #TM
I trust you're well and thank you for your review.
We sincerely apologize for the inconvenience that we have caused you, we are currently investigating the matter and we shall revert to you shortly.
Take care. #TM
Leroy Merlin South Africa's reply11 Sept 2022, 09:13
Official
Hi there Thobile,
I trust you're well and thank you for your review.
We sincerely apologize for the inconvenience that we have caused you, we are currently investigating the matter and we shall revert to you shortly.
Take care. #TM
I trust you're well and thank you for your review.
We sincerely apologize for the inconvenience that we have caused you, we are currently investigating the matter and we shall revert to you shortly.
Take care. #TM
TD
Thobile D's updateReviewer Update
13 Sept 2022, 09:35Leroy Merlin initiated a refund on my order however, it is not a full amount. I am ****** ONCE AGAIN. DO NOT EVER BE TEMPTED TO BUY FROM THIS STORE.
TD
Thobile D's update13 Sept 2022, 09:35
Reviewer Update
Leroy Merlin initiated a refund on my order however, it is not a full amount. I am ****** ONCE AGAIN. DO NOT EVER BE TEMPTED TO BUY FROM THIS STORE.
TD
Thobile D's updateReviewer Update
13 Sept 2022, 09:38 I PAID R648.70 FOR MY ORDER AND BEING REFUNDED R550.70. DID YOU NOT DO MATHS????
TD
Thobile D's update13 Sept 2022, 09:38
Reviewer Update
I PAID R648.70 FOR MY ORDER AND BEING REFUNDED R550.70. DID YOU NOT DO MATHS????
Leroy Merlin South Africa's replyOfficial
13 Sept 2022, 11:27Hi there Thobile.
I tried calling yet no response, kindly see to your emails please.
Take care.
I tried calling yet no response, kindly see to your emails please.
Take care.
Leroy Merlin South Africa's reply13 Sept 2022, 11:27
Official
Hi there Thobile.
I tried calling yet no response, kindly see to your emails please.
Take care.
I tried calling yet no response, kindly see to your emails please.
Take care.
TD
Thobile D's updateReviewer Update
13 Sept 2022, 11:34Call again, you hung up before I could respond.
TD
Thobile D's update13 Sept 2022, 11:34
Reviewer Update
Call again, you hung up before I could respond.
Leroy Merlin South Africa's replyOfficial
13 Sept 2022, 14:59Thank you for your response via email
Leroy Merlin South Africa's reply13 Sept 2022, 14:59
Official
Thank you for your response via email
TD
Thobile D's updateReviewer Update
13 Sept 2022, 15:01how can I collect an item that is indicated as only being available on the 03rd October as per your screenshot, just applying a bit of logic.
TD
Thobile D's update13 Sept 2022, 15:01
Reviewer Update
how can I collect an item that is indicated as only being available on the 03rd October as per your screenshot, just applying a bit of logic.
Leroy Merlin South Africa's replyOfficial
19 Oct 2022, 16:01Hi there.
I trust you are well.
I'm just following up, have you received your refund as of yet? I look forward to your response.
Take care.
Leroy Merlin South Africa's reply19 Oct 2022, 16:01
Official
Hi there.
I trust you are well.
I'm just following up, have you received your refund as of yet? I look forward to your response.
Take care.