EN
Errol N
1 reviews | Active since Jan 2016
01 Aug 2022, 10:49
Bad Communication Channels
I love the store; Definitely a breath of fresh air to the DIY market place. This rating is specifically for their poor communication. I want to know the dimensions of a package as I need to transport to my home. Except for Auto answer; No reply to my email after 3 days Whatsapp chat no response after one hour. Phone call not answered.
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Replies (1)
Leroy Merlin South Africa's replyOfficial
04 Aug 2022, 10:47Hi Errol,
Thank you for reaching out with your concern.
We sincerely apologize for this inconvenience and do appreciate your feedback, we are always looking to improve on our service to ensure that our customers have a good customer experience each time. We believe that this matter has been resolved.
Thanks
Thank you for reaching out with your concern.
We sincerely apologize for this inconvenience and do appreciate your feedback, we are always looking to improve on our service to ensure that our customers have a good customer experience each time. We believe that this matter has been resolved.
Thanks
Leroy Merlin South Africa's reply04 Aug 2022, 10:47
Official
Hi Errol,
Thank you for reaching out with your concern.
We sincerely apologize for this inconvenience and do appreciate your feedback, we are always looking to improve on our service to ensure that our customers have a good customer experience each time. We believe that this matter has been resolved.
Thanks
Thank you for reaching out with your concern.
We sincerely apologize for this inconvenience and do appreciate your feedback, we are always looking to improve on our service to ensure that our customers have a good customer experience each time. We believe that this matter has been resolved.
Thanks