GE
Gary E
1 reviews | Active since Nov 2017
10 Aug 2022, 11:19
Bad comms and still no refund or collection of item.
I purchased online a set of curtains - Grey 2.8m long x 2m wide. What arrived was a set of white curtains 2.8m x 1.4m wide - not to mention that the packaging was torn. For the last 4 weeks I have been trying to get in touch with them to get them to collect and refund me. No joy. Stay away!
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Replies (2)
Leroy Merlin South Africa's replyOfficial
10 Aug 2022, 17:31Hi Gary,
Thank you for reaching out to us with your concern.
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.
Thank you for reaching out to us with your concern.
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.
Leroy Merlin South Africa's reply10 Aug 2022, 17:31
Official
Hi Gary,
Thank you for reaching out to us with your concern.
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.
Thank you for reaching out to us with your concern.
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.
GE
Gary E's updateReviewer Update
12 Sept 2022, 14:50UPDATE: Two weeks ago now you finally came to collect the curtains, however AS YET I am still to receive my refund. I do not know how you are still in business. OVER TWO months now. I await my refund!
GE
Gary E's update12 Sept 2022, 14:50
Reviewer Update
UPDATE: Two weeks ago now you finally came to collect the curtains, however AS YET I am still to receive my refund. I do not know how you are still in business. OVER TWO months now. I await my refund!