KB
Kathryn B
1 reviews | Active since Jan 2024
10 Jan 2024, 15:53
Bad Business and Pricing Discrepancy
I had ordered 3 bathmats on special end of December, but I never received an email with my order number even after emailing Leroy Merlin multiple times regarding it. I received two of my three bathmats and have followed up constantly about the third. Only now have I been informed that it is now out of stock even though it shows in stock on the website. This is probably because they over sold the quota of discounted mats but that is not my fault, especially considering I was offered the item at a specific price and fulfilled my purchase.
Helpful (0)
Replies (1)0
Replies (1)Leroy Merlin South Africa's replyOfficial
11 Jan 2024, 16:16Good day Kathryn
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority.
Leroy Merlin South Africa's reply11 Jan 2024, 16:16
Official
Good day Kathryn
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority.
