Bad bad customer service!

I went to the Leroy Merlin in fourways on 22 October 2023 to purchase material for renovation. I was told that I would get these items in 7-10 working days. When following up on these items I was told that these items will only be delivered on the 17 November 2023 (as this didn't co-incide with what I was told in store. I then cancelled this order as it was going to delay my renovations. I cancelled these items on the 3 November 2023. Even with the cancelation made, the items kept on being delivered to my house. The courier company attempted to make delivery on the Tuesday, Wednesday and Thursday (the week following the cancellation). While I had been trying to explain that these items have already been cancelled.

It is concerning how difficult it has been to the these items sorted out. I call in almost everyday to get assistance and I am told that I will get a call back, which never happens. My money was only refunded on the Friday the 17 November, but there is still a massive balance outstanding.

I am always allocated a reference number and a case manager, which is of no use. As you also have to chase the said case manager.

I just want my money back!! Is that such a hard ask!!!