RN
Rowen N
1 reviews | Active since Mar 2009
21 Jul 2022, 12:00
Bad 1st impression
I wish I looked at these reviews before I made my purchase, bought multiple items on the 12/07/2022, paid in full and was promised delivery on the 18/07/2022. Date arrived and no contact from Leroy Merlin, made contact via WhatsApp and was advised delivery noted for the 21/07/2022-this was last updated 16/07/2022. Called on the 21/07/2022 and was advised there is no stock! So they just kept the money and did not have the courtesy to call and advise there was no stock. Pathetic service, 1st and last time using this company. Currently waiting for my refund, promised 7-10 working days, lets see how that goes...
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Replies (1)Leroy Merlin South Africa's replyOfficial
21 Jul 2022, 15:09Hi Rowen,
Thank you for reaching out to us with your concern.
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority.
Thank you for reaching out to us with your concern.
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority.
Leroy Merlin South Africa's reply21 Jul 2022, 15:09
Official
Hi Rowen,
Thank you for reaching out to us with your concern.
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority.
Thank you for reaching out to us with your concern.
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority.
