Bab Bad - Leroy Merlin Took R47,000 but Delivered Two Incomplete, Non-Functional Solar Geysers

I purchased two 200L solar geyser kits from Leroy Merlin on 6 June 2026 for approximately R47,000. What should have been a straightforward purchase has turned into months of delays, incomplete deliveries and endless follow-ups.

After accepting my payment, Leroy Merlin informed me that the products were not in stock and that they were waiting for stock from the manufacturer. When the first delivery eventually arrived, only the geyser cylinders were delivered. The solar tube collectors for both units were missing because they had reportedly been damaged by the courier.

Several delivery attempts followed, and the delivery process was only concluded on 17 July 2026. When my plumber eventually returned to install the geysers, he discovered that both kits were still incomplete because the mixing valves had not been supp****. Neither geyser heats water through the solar function, meaning that they can currently only be used in electric mode.

I reported the missing components and solar heating problem to Leroy Merlin on 2 September 2026.

Their response was that the supplier would not assist with the missing valves because the purchase was “older than three months” and that I should contact Kwikot directly about the heating problem.

This response is unacceptable for several reasons.

Firstly, three months had not passed between 6 June and 2 September. Secondly, the delivery was only completed in July after repeated delays and incomplete deliveries. Most importantly, this is not merely a warranty claim. Leroy Merlin failed to supply all the components included in the products I purchased.

I did not buy these geysers from Kwikot. I bought them from Leroy Merlin, and Leroy Merlin accepted my R47,000 payment. Any engagement with its supplier should be handled internally. I should not be sent from one company to another to obtain components that should have been included in the original delivery.

My building project has been delayed, my plumber had to move on to other sites, and I have spent an unreasonable amount of time, money and effort following up. Despite this, Leroy Merlin has not taken proper ownership of the matter or offered a meaningful resolution.

I require Leroy Merlin to:

Supply the missing mixing valves for both geyser kits at no additional cost. Arrange an assessment of why both geysers do not heat water through the solar function. Confirm that both kits contain every component included in the products I purchased. Provide a formal apology for the delays, incomplete deliveries and poor handling of my complaint.

I paid approximately R47,000 for two complete and functional solar geyser systems. I will not accept being left with incomplete products or being told to resolve Leroy Merlin’s delivery failures directly with its supplier.

Order number: *** Request number: ***