AWFUL SERVICE FROM NON EXISTING MANAGERS TO DELIVERY SERVICE!

STAY AWAY FROM THE CENTURION BRANCH STORE AND THEIR DELIVERY SERVICE.

We experienced the worst service from their store and delivery department! We bought bathroom shower doors and basins and asked for it to be delivered. We paid the delivery fee and they promised to deliver in 48 hours. 4 days later I had to call them as my order had not arrived yet. They said it was on its way. it arrived late afternoon the next day and there was an item missing. After calling again, (there is no direct line to the branch only to the call centre, who take forever to answer a call) I was informed that they are out of stock but will received stock next week and will deliver. Today is Wednesday (the order was placed and paid for 2 weeks ago), no delivery yet. After another call and 30 minutes wait I have been told that there is no stock. I am on the way to the branch for a refund (which takes 10-14 days to reflect on my account). If there is no stock then why sell a product? Where is your direct line to the Centurion Branch? Where are your customer service managers? Where are your delivery service managers?

My honest opinion ...... stay away from Leroy Merlin Centurion ...... awful service!!!