Awful service! Accepted orders and payment with products that were out of stock. Late delivery. Forgot to deliver products. Incompetence in fixing the problem!

If I could give negative stars to this business... I would. Never had we had such awful, frustrating and terrible service by any company in our lives.

We placed an order for some builders materials last week as we needed to start the building on Tuesday. They assured us they had stock of everything we needed and we made payment.

We were PROMISED that delivery would happen on Tuesday.... No one came and our builders were sitting around unable to work. They then PROMISED that the supplies would arrive the next morning at 7.... They didn't arrive until 10:30 that morning and my builders were waiting around for material again!

NOT ONLY That, but ON THE DAY they delivered, while they were packing the truck, they told us they don't have stock of stuff that we ordered... And paid for and that they won't deliver it because they don't have it.

Now we have to scramble to find product that we were told you had, waste time with our builders, and hope that other suppliers are open and available to give us what you were missing on such late notice when you could've told us you didn't have stock at the very beginning.

NOT ONLY THAT... But the sales person we were dealing with has not answered her phone since... And we can not seem to get hold of anyone to get our R10 000 back for the products that were not delivered as we need that money to pay for the products from people who actually have stock of the things we need.

NOT ONLY THAT, but we are STILL waiting for the last truck to deliver our materials that was supposed to come one TUESDAY!

If you thought this ordeal was over, you'd be wrong! When the final truck came with the rest of the supplies that they happened to have in stock.. They forgot to deliver some of our products... And found out that even more of the products we needed were out of stock!

We are struggling to get hold of anyone to bring light to this problem. I am appauled by the service! No one seems to take this problem seriously at lery merlin.