Avoid online shopping with Leroy Merlin at all costs.

I am so utterly disappointed with the Leroy Merlin online store and service. We always enjoyed visiting the stores as they do give great variations of products, unfortunately that is now the only way to shop with LM as I would warn anyone to avoid their online service. Twice now we have ordered and paid for items online and made the choice to collect. On both occasions our orders were never ready (even though we had received an email stating it was), and we ended up waiting over an hour while someone went to go and find all our items in the store, At one time we even found some of the items before he did! What a waste of time and we might as well just have gone to the shop from the beginning, But the last straw has been our most recent order, which was for a significant amount of money and was large sheets of wood and steel, so we opted for delivery. There was limited stock of the wood we wanted left so we selected it online, paid for it and received a confirmation of our order. A full week later, on a Saturday afternoon my husband receives a call from Leroy Merlin to say that they didn't have the wood in stock and would we like an alternative! I'm sorry, but if someone pays for items it is theirs, it doesn't mean you get to take a week to sell off those items- that's down-right theft. Where is your process of receiving an order, gathering the items and setting them aside for delivery??? The wood left available was certainly not what we wanted, and so we cancelled off our entire order. We were promised our refund in 6-7 days...tomorrow is the 7th day and if we do not receive our refund we will be taking this matter further. It's really really not that difficult to get an efficient system and service for managing online purchases and deliveries. You have good products, if you want more loyal customers the least you can do is provide professional and trusted services.