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Baboona B
1 reviews | Active since Oct 2017
03 Feb 2020, 14:03
Avoid online shopping
I bought 2 items online. The website informed me that they had stock. I paid R3000. The next day I get a message that there is no stock. Now I have to "wait 7 working days" for my refund: that is 1 and 1/2 weeks! When I paid they took my money instantly. Shopping online with them is risky. Avoid them!
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Replies (6)0
Replies (6)
Leroy Merlin South Africa's replyOfficial
03 Feb 2020, 14:10Dear ******a, really sorry for this experience and for the mistake on stock availability, we are working hard on this topic and understand your frustration
sincere apologies for the experience
please can you give me your order number i will check personally that everything as been done properly ;-(
Cedric
sincere apologies for the experience
please can you give me your order number i will check personally that everything as been done properly ;-(
Cedric
Leroy Merlin South Africa's reply03 Feb 2020, 14:10
Official
Dear ******a, really sorry for this experience and for the mistake on stock availability, we are working hard on this topic and understand your frustration
sincere apologies for the experience
please can you give me your order number i will check personally that everything as been done properly ;-(
Cedric
sincere apologies for the experience
please can you give me your order number i will check personally that everything as been done properly ;-(
Cedric
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Baboona B's updateReviewer Update
11 Feb 2020, 11:06 order ***
BB
Baboona B's update11 Feb 2020, 11:06
Reviewer Update
order ***
Leroy Merlin South Africa's replyOfficial
11 Feb 2020, 11:23Hi ******a, we noticed that is a Click and Collect - did you mean to choose that option of collecting from the Greenstone store? Maybe thats where the confusion was, you thought it was delivery... if you want us to do that, we can do the change for you? #va
Leroy Merlin South Africa's reply11 Feb 2020, 11:23
Official
Hi ******a, we noticed that is a Click and Collect - did you mean to choose that option of collecting from the Greenstone store? Maybe thats where the confusion was, you thought it was delivery... if you want us to do that, we can do the change for you? #va
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Baboona B's updateReviewer Update
14 Feb 2020, 06:09The issue is not click and collect. YOU ADVERTISE GOODS ONLINE THAT YOU DO NOT HAVE. Now 3 weeks later I AM STILL WAITING FOR MY R3000 REFUND.
PEOPLE AVOID THEM!!!!
PEOPLE AVOID THEM!!!!
BB
Baboona B's update14 Feb 2020, 06:09
Reviewer Update
The issue is not click and collect. YOU ADVERTISE GOODS ONLINE THAT YOU DO NOT HAVE. Now 3 weeks later I AM STILL WAITING FOR MY R3000 REFUND.
PEOPLE AVOID THEM!!!!
PEOPLE AVOID THEM!!!!
Leroy Merlin South Africa's replyOfficial
14 Feb 2020, 09:53Hello ******a, we are sorry for your frustration. We have passed this onto Finance onto continue. We will be in touch. #va
Leroy Merlin South Africa's reply14 Feb 2020, 09:53
Official
Hello ******a, we are sorry for your frustration. We have passed this onto Finance onto continue. We will be in touch. #va
Leroy Merlin South Africa's replyOfficial
14 Feb 2020, 13:51Hi ******a, Your order was processed on the 29th of January. Your refund was done on the 4th of February. We will forward the proof of payment to you. #va
Leroy Merlin South Africa's reply14 Feb 2020, 13:51
Official
Hi ******a, Your order was processed on the 29th of January. Your refund was done on the 4th of February. We will forward the proof of payment to you. #va