MC
Marnes C

1 reviews | Active since May 2025

14 May 2025, 09:30

Avoid Online Orders! Zero Delivery, Zero Communication.

I am writing to express my significant dissatisfaction with the service I have received.

My order, placed on April 21, 2025, with a scheduled delivery of April 28, 2025, has not been fulfilled. Despite multiple attempts to contact your company on May 6, 8, and 9, 2025, I have only received unfulfilled promises of a follow-up. This includes a direct conversation with a manager on May 8, 2025, who also failed to provide the promised update or resolution.

The repeated assurances and subsequent lack of action regarding my online order are unacceptable and, frankly, border on what I would consider *****ulent or a ****. While in-house service may be adequate, the online ordering system has proven unreliable and has led to a severely disappointing experience.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply14 May 2025, 10:13
Official
Hi Marnes

We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency,  Kindly note that we are following up with the department on your delivery and will be in contact with you soonest.

Best regards,