RV
Riaan V
1 reviews | Active since Mar 2025
23 Dec 2025, 10:33
Avoid buying online!!!!!
I wish I read the reviews before buying online from Leroy. The service is non existent, my order is somewhere but nobody knows where and when it will be delivered. Call center feedback is just sorry sorry sorry…. Even wonder if this company cares about their reputation and customer service.
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Replies (1)
Leroy Merlin South Africa's replyOfficial
24 Dec 2025, 09:02Hi Riaan Venter
We sincerely apologize for the poor service you experienced with our store. This is certainly not the standard of service we strive to provide, and we regret any frustration this may have caused.We have followed up directly with the store regarding your order and have been advised that it is scheduled to be delivered today. Please rest assured that we are monitoring the situation to ensure the delivery is completed as promised.Once again, we apologize for the delayed delivery and any inconvenience it may have caused. We truly appreciate your patience and thank you for bringing this matter to our attention.If you require any further assistance, please do not hesitate to contact us.
We sincerely apologize for the poor service you experienced with our store. This is certainly not the standard of service we strive to provide, and we regret any frustration this may have caused.We have followed up directly with the store regarding your order and have been advised that it is scheduled to be delivered today. Please rest assured that we are monitoring the situation to ensure the delivery is completed as promised.Once again, we apologize for the delayed delivery and any inconvenience it may have caused. We truly appreciate your patience and thank you for bringing this matter to our attention.If you require any further assistance, please do not hesitate to contact us.
Leroy Merlin South Africa's reply24 Dec 2025, 09:02
Official
Hi Riaan Venter
We sincerely apologize for the poor service you experienced with our store. This is certainly not the standard of service we strive to provide, and we regret any frustration this may have caused.We have followed up directly with the store regarding your order and have been advised that it is scheduled to be delivered today. Please rest assured that we are monitoring the situation to ensure the delivery is completed as promised.Once again, we apologize for the delayed delivery and any inconvenience it may have caused. We truly appreciate your patience and thank you for bringing this matter to our attention.If you require any further assistance, please do not hesitate to contact us.
We sincerely apologize for the poor service you experienced with our store. This is certainly not the standard of service we strive to provide, and we regret any frustration this may have caused.We have followed up directly with the store regarding your order and have been advised that it is scheduled to be delivered today. Please rest assured that we are monitoring the situation to ensure the delivery is completed as promised.Once again, we apologize for the delayed delivery and any inconvenience it may have caused. We truly appreciate your patience and thank you for bringing this matter to our attention.If you require any further assistance, please do not hesitate to contact us.