Atrocious service

Placed an online order on 7 November 2020, which after many follow ups was finally delivered on 9 December 2020 but they delivered the wrong items. After trying to phone, send emails and contacting them via Messenger (which seems the only way to get any response whatsoever), Hezron Ngobeni finally responded via email to say it will be escalated to the supply chain team. Someone eventually called me to confirm that they will be replacing the items via courier. That is the last I have heard of them. No response to my emails, Messenger or phone calls (which never get through anyway). Absolutely pathetic for an international company.