Atrocious RMA process

What a horrible Experience. Its Disgusting how they treat clients with products that are faulty and returned for repair. We returned an inverter with died, and it has been 6 weeks with no answer. They say that the item is with Ellies, and they have to honor the warranty, not them. Now Ellies is saying the warranty is expired, and Leroy needs to pay them for the repair. 6 WEEKS OF THIS and we are getting nowhere!! This is unacceptable! In my opinion, Leroy needs to sort us out, as we have warranty with them. And then Leroy needs to handle Ellies separately. Leroy also refuse to come to the solution in anyway, and just claim ignoance. Why is it acceptable that we, the client get held up by their politics??