Atrocious Customer Service- Greenstone

Rating: -5 out of 5... I am absolutely appalled with the customer service at the Greenstone branch. After spending at least 4 hours in the store, being ignored by staff who don’t offer assistance, are unfriendly and unhelpful and then with rolled eyes or deep sighs send you from pillar to post repeatedly and not too mention standing in queues for a minimum of 30 minutes at a help/info desk and carpentry department at a time. I should have just walked out and taken by business to BUCO. Staff don’t give you all the information or bother to tell you what the next step in their store process is causing much irritation, frustration and a complete waste of my time. I placed and paid in full for an order for 100 cut pieces and signed for delivery of items in 7 days as according to store SLA’s. 9 days later still no delivery.... don’t bother phoning the customer line, unless you are prepared to wait 5 - 7 minutes just for a call to be answered. Promises of we will call you back does not happen! Delivery dates and times are ignored, no decency in letting me as the customer know “ that sorry we won’t make the delivery” I have for 3 days tried to find out what is happening with my order... no one can tell me or bother to phone me back. Duty managers, heads of departments are not forthcoming or have respect for honoring commitments to call back, update or inform you of your order progress or lack there of. Only to be told after the 5th call I’ve had to make today we don’t deliver when it’s raining!!! If you have no interest in putting a smile on your face, assisting or being of use to your customers please go find another job that doesn’t require you to work with customers because clearly customer service is not your calling! May I just add that this is the 2nd time I have visited and received such atrocious service from this branch.