Appalling/Non-Existent Service from Leroy Merlin Online (Marketplace)

I am writing this scathing review to express my extreme disappointment with the poor service I received from Leroy Merlin Online Marketplace.

I ordered a product on their website on August 31st, and the order confirmation email stated that the product would be delivered on August 26th and the purchase confirmation said the item will be delivered on the 31st of August. After calling them this morning, I was told that the product would not be delivered until between September 7th and September 9th.

This is unacceptable! I placed my order well in advance of the date I needed the product, and I was counting on it being delivered on time. I had to rearrange my schedule to accommodate the original delivery date, and now I have to do it all over again.

I contacted Leroy Merlin customer service to inquire about the delay, and I was given a vague explanation about supply chain issues with the supplier, Fine Living.

This is completely unacceptable. Leroy Merlin should have done a better job of managing their inventory and ensuring that I received my product on time. I am extremely disappointed with their service, and I would give them a zero star rating if I could.

- Vuyo