VM
Vanessa M
1 reviews | Active since Dec 2014
17 Aug 2020, 14:21
Appalling Service for online order!!
I ordered 2 of the same items online - delivery was slow, but that was not an issue for me. However the items arrived damaged. I logged a return and requested a refund and had to follow up several times before they order was collected. I was then promised a refund within 2 weeks - it has been many weeks of emails and calls, and I still have no refund!!! I like the products available but this experience has put me off using Leroy Merlin every again.
Helpful (0)
Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
17 Aug 2020, 15:06Hello Vanessa, we are very sorry about this! We will escalate this to the team and resolve this. #va
Leroy Merlin South Africa's reply17 Aug 2020, 15:06
Official
Hello Vanessa, we are very sorry about this! We will escalate this to the team and resolve this. #va
VM
Vanessa M's updateReviewer Update
17 Aug 2020, 15:28This has been escalated before - the last contact I had was with Hezron Ngobeni but he has not responded to my communications since 5 August. I have also spoken to several people in the call centre including Magaboke.
I was told the refund shows as paid but I have not received payment so I requested a proof of payment. The last update I was given is was 5 August from Hezron:
Kindly note that your query has been escalated to our finance team as well as the store manager at Greenstone where your order was placed. They will be in contact in order to assist you further.
I was told the refund shows as paid but I have not received payment so I requested a proof of payment. The last update I was given is was 5 August from Hezron:
Kindly note that your query has been escalated to our finance team as well as the store manager at Greenstone where your order was placed. They will be in contact in order to assist you further.
VM
Vanessa M's update17 Aug 2020, 15:28
Reviewer Update
This has been escalated before - the last contact I had was with Hezron Ngobeni but he has not responded to my communications since 5 August. I have also spoken to several people in the call centre including Magaboke.
I was told the refund shows as paid but I have not received payment so I requested a proof of payment. The last update I was given is was 5 August from Hezron:
Kindly note that your query has been escalated to our finance team as well as the store manager at Greenstone where your order was placed. They will be in contact in order to assist you further.
I was told the refund shows as paid but I have not received payment so I requested a proof of payment. The last update I was given is was 5 August from Hezron:
Kindly note that your query has been escalated to our finance team as well as the store manager at Greenstone where your order was placed. They will be in contact in order to assist you further.
Leroy Merlin South Africa's replyOfficial
17 Aug 2020, 15:33Thank you for this additional information, it really helps. We will come back to you soon as we have feedback from Finance. #va
Leroy Merlin South Africa's reply17 Aug 2020, 15:33
Official
Thank you for this additional information, it really helps. We will come back to you soon as we have feedback from Finance. #va