Appalling service!

Ordered a product online. Product was not as described so logged a return on 5 February. After two weeks I received an email saying that once assessed a refund will be actioned. Communication has since stopped and no refund. I sent follow up emails and still no reply. Absolutely shocking customer service. I will never purchase from you ever again. That is the reason we are better off ordering from Takealot. You can a learn a thing or two from them regarding great customer service! You would get 0 stars