Appalling customer service UNPROVOKED

Appalling customer service UNPROVOKED from Moses Ratlabala (bathroom section). I waited my turn to be assisted patiently for approximately 4min while Moses Ratlabala was assisting another customer. When it was my turn to be assisted, responding to my queries hastily in a grossly dismissive manner. Before I was satisfied with my query, he was already walking away, when I called him back for further clarity, he reacted with gross frustration towards me both vocally and body language. He responded to me across the corridor in a loud frustrated tone and I quote "HOW MANY TOILET SETS DO YOU WANT TO BUY?!?!, IM NOT GOING TO BE REPEATING MYSELF!!!!...." Mind you, this person had hardly spent half a minute with me. I called him out on his offensive and disrespectful approach to which he reluctantly responded with an apology that had ZERO REMORSE. Nkosinathi Dlomo (Manager) approached us after witnessing the incident and tried his outmost to neutralize the situation and apologize on Mose's behalf. The manager explained to me as to what to do should I wish to report my complaint internally but what compelled me to share this complaint on a public platform was the shear arrogance that Moses displayed during the entire ordeal, even infront of his managers while I was talking to the Managers. Secondly, I felt that the internal disciplinary processes that Moses Ratlabala may face would be very minimal, a mere slap on the wrist and not effective enough from protecting customers from such a Vile and uncouth front line employee.

I have no choice but to suspect that this disrespectul treatment towards me was due to a dress code based classism/ judgment (construction site overalls), I say this because the other customer that he was serving before me did not experienced bad service from Mose like I did and the main difference between me and the other costumer was dress code. formal corporate attire vs construction PPE overalls. And again, there was NO provocation from me while engaging with him, my tone was calm, the questions that I was asking were relevant to the items I eventually purchased (6x Toilet sets complete) So, AM I SUPPOSED TO DRESS UP to shop at Leroy A HARDWARE STORE inorder to get a decent service?? How am I expected to feel the when I bump into Moses Ratlabala the next time I visit the store???