Appalling Customer service

Hey everyone,

I wanted to share my recent experience with Leroy Merlin regarding a purchase I made for two 80cm mirrors priced at R1799. Three days later, they went on sale, which was frustrating enough, but the real frustration began when I tried to address this issue with their customer service.

First, I reached out via email and received a response saying they'd reply within 24 hours, but that reply never came. When I decided to call them yesterday, I expected an apology or some form of assistance, but alas, there was none.

I explained that I wanted to be reimbursed for the sale amount, which seemed reasonable given the circumstances. However, I was told it wouldn't be possible because it's supposedly only for loyalty card holders, and here's the kicker – I am a loyalty card holder! This is absolute nonsense, especially when Leroy Merlin is actively advertising their sale prices all over social media.

Their solution? I was advised to return the mirrors, purchase them again at the sale price, and then request a refund. But hold on, they say it takes 7-10 working days to process a refund after I have the units. Why should I wait when I should just be reimbursed the sale amount promptly?

This has been an utterly appalling experience with Leroy Merlin. Their customer service has been far from helpful, and it's nothing short of a disgrace. 😤

#CustomerService #LeroyMerlin #Frustration #UnhappyCustomer