1 reviews | Active since Oct 2010

20 Feb 2026, 08:51

Another Glorious Leroy Merlin Failure!

Another awful experience by Leroy Merlin.

It's been a while since I decided to use this company based on my previous bad experience and figured that I give them a second chance.

On Tuesday [17-Feb] I ordered a Jojo tank online with the specified delivery date being today [20-Feb]; note, stock was available for delivery from the Boksburg branch.

I've called yesterday and this morning to confirm if everything is on track and I am now getting different stories.

Yesterday, the consultant tells me that that order is not processed and to expect delivery on 09-Mar, which I refused to accept. They were meant to call me back after confirming stock with the garden department but have not.

This morning, I get told that they have to check for stock and if available, they will deliver tomorrow.

Now the problem is, is that I had made arrangements to work from home today to accept the order that this company clearly stated on the confirmed order form after I paid.

I am honestly regretting going with this awful company...so much for second chances!!!

0
Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply20 Feb 2026, 11:42
Official
Hi Nischal

 We sincerely apologize for the confusion and frustration caused with your recent order of the Jojo tank. will follow up and give you the update