DH
Didimalang H

1 reviews | Active since Jun 2021

23 Dec 2022, 12:14

Angry Customer

Hi, I am really unhappy with your order tracking system, I have been off work yesterday and today as well, and there is still no communication, I called yesterday morning to check as they assured me when I bought that the order will be delivered on Thursday 22 December 2022…I skipped work. I am yet again waiting and I called your offices and they are telling I’m a nutshell that the order left their store and is with the courier guy…basically out of their hands. They have received my payment on the day I order which was the 17th December 2022…But my order is treated like a mystery…No one can get a hold of the delivery people…I don’t even have a way of tracking the driver…Im really angry as I now missed 2days of work!!! @LeroyMerlinSA1 little falls.

0
Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply23 Dec 2022, 15:16
Official
Hello Didimalang

We sincerely apologize for the inconvenience caused by our delayed delivery.  We are sorry to learn that your experience with our company has not met your expectations,  customer satisfaction is our top priority, and we truly apologize that wasn't demonstrated to you.
Please note that we are investigating the matter and you will be provided with feedback.
Leroy Merlin South Africa
Leroy Merlin South Africa's reply23 Dec 2022, 15:32
Official
 Dear Didimalang,

Please accept my apology on behalf of our company. I am sorry to learn that your experience with the delivery of your order was less than satisfactory. We value our customers and exceptional service is always our priority. Kindly note that we are following up on your order and you will be provided with feedback.