Amazing service after lost order

After placing an online order for deliver, the money was deducted from my bank account immediately. After a week still no order was reflecting on the system. There was also no response after a week of waiting, phoning & sending emails. It really felt like I've been ****** and I lodged a complaint on Leroy Merlin's Facebook page & Hello Peter. The next day two people from Leroy Merlin contacted me & asked me to send them all the information. Within the same day the order was confirmed & also delivered to my house ! Amazing service!!! A possible glitch in the system but they definitely made up for it !