UB
Uwe B

1 reviews | Active since Nov 2022

04 Jan 2023, 17:44

Alleged ***** by Leroy Merlin Fourways

Alleged ***** warning at Leroy Merlin in Fourways I bought material with the delivery service on the 2. Jan Today on the day of delivery nothing happened I called over the late afternoon several times provided my name and my cell number and my order number and costumer number After all the order number is not valid as it should start with 5 and not with 0 My name and my account doesn’t excuse And I eye witnessed that the operator put my order in with chalk on the wallboard doesn’t excust anymore The last call was that I would provide false information Careful guys it is not funny I advices the Helpdesk at LM halfway of my exercise that she must report a system fault but my trust is gone, proper Stay alert

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply11 Jan 2023, 11:22
Official
Dear Uwe,

We sincerely apologize for any inconvenience you may have experienced due to the delivery of your order. At Leroy Merlin customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. 
Please be advised that we are investigating the matter and you will be provided with feedback.