AFTER SALES SERVICE IS NON-EXISTENT!!!!

I have placed an order on the system ON 27 september 2023 ALREADY at Leroy Merlin, WHICH WAS ONLY AVAILABLE VIA ONLINE ORDER, which was SUPPOSEDLY to be DELIVERED on 2 OCTOBER 2023 already, which I HAVE STILL NOT RECEIVED and have queried this with the ORDER Team.

They have rep**** that the ORDER Team is not handling this but was forwarded onto the MARKET PLACE team for actioning, AND from WHO I HAVE also NOT RECEIVED ANY FEEDBACK as yet.

This is TOTALLY UNACCEPTABLE & RIDICULOUS to say the least.

If this is how customers are being treated, REST ASSURE I will NEVER again order or buy ANYTHING from them, the service sucks to say the least!

I have ordered numerous items over the years from DIFFERENT companies and NEVER HAD THIS MUCH unprofessional treatment from ANY of the companies I have dealt with.

I now request that, seeing that I had to order this online from your store, AND SENT TWO EMAILS to date, that you investigate this matter and CONTACT me as a matter of URGENCY as to what EXACTLY is happening here.