After care at Leroy Merlin

Leroy Merlin has an impressive range of products and very knowledgeable staff on the ground. It is the after service which does not work at all. Instead of having phone numbers of the individual shops like with its competitors there is only a callcentre which is of no value to the customer at all. They give you wrong information without checking first and let you wait on the phone until you give up. Another way of communication would be an email address to send your grievances to. It does not exist. Why not?

Another serious problem is the delivery of goods. There is no coordination between LM and the people delivering the goods.

My strong recommendation is that you should only buy items which you can take home yourself.