Advertising products that are out of stock

Great service is very difficult to come by in this country but I have truly had the worst online shopping experience with Leroy Merlin Little Falls. I am shocked by the incompetence and the bad service that I received from one of their staff members, Yolanda Majikija. Firstly, when I arrived to collect my order, I was told that I had to wait 15 minutes because they are busy with deliveries. That is ridiculous - click and collect orders should not take 15 minutes!!!!!!!!!!!!! And after I explicitly expressed that I was in a hurry since I had to return to work, I WAITED 1 HOUR AND 15 MINUTES for them to sort out the mess that Yolanda created and to receive my order. Yolanda contacted me on Saturday 28/08 claiming that the mint green storage baskets that I ordered was out of stock at the Little Falls branch. Furthermore, she advised that they don’t have any of the other colours in stock apart from orange and that none of the other branches have stock either, so I hesitantly agreed to take a smaller and more expensive option. To my surprise, when I collected my order on Monday 30/08, there was ample stock in various colours available on the floor and the mint baskets that I originally ordered was also available, still in boxes at the back. Apparently, Yolanda did not bother to confirm with the staff in the storage department nor did she attempt to look for the stock in the back before claiming that there was nothing in stock. To make matters worse, Yolanda’s attitude was appalling, she refused to acknowledge her mistake and apologise, instead she tried to cover it up, saying that there was no stock when she packaged the order, which her colleague confirmed was not the case. Yolanda seriously lacks the customer service skills required to liaise with customers, her bad attitude and incompetence has cost Leroy Merlin a customer! Beware of purchasing from their online platform, it is very unreliable and unpleasant to deal with their online shopping services!

All you can do is apologise when I received such bad service. Clearly you are not concerned that I had such a terrible experience. You need to take it up with your staff, Yolanda. I will definitely not be returning to your store ever again! Pathetic service even after logging a complaint!!!!!