**** Account Details

On the 6th of May 2026 I went to a Leroy Merlin SA Store in Roodepoort to buy some stuff. When I got to the tills to pay, the cashier asked for my customer loyalty card. I told her that I didn't have one, she therefore asked to help me register on their app. Which I appreciated and started with the process. Upon registering, using my email address, the app gave the results that I was already registered.

The cashier checked on her system, if I was indeed registered. To my surprise that someone with a name Baloyi was using my email address. On the 7th of May 2026 at 10:52AM, I took a step and contacted Leroy Merlin SA Customer service by sending an email. The below response was sent to me at 10:53am.

"Thank you for your email. Your request *** has been received and is being reviewed by our support staff"

At 4:44pm - I received the below email:

My name is Cameney, and I will be attending to your query. I am awaiting internal feedback and will respond as soon as I have further information to share.

at 5:00pm same day I received the below email from the same person called Camney Pietersen:

Hello.......

Your request (***) has been resolved with the below update: (No update was listed)

Immediately when I got this email, I tried to register on their App to see if the issue was resolved, as I complained that someone is using my email address. To my surprise, nothing has changed.

Out of the blue, Camney Piertersen send me an email telling me to use a different email address to register as someone is already using the email. I was so surprised and angry. How can a client report something so serious and he is told to use a different email. Someone is using my email at your store and you don't take it serious!!!

I am so deeply disappointed with their level of customer service. I see why more than 60% of clients rate them so badly on Hello Peter. Useless store indeed.