Absolutly poor poor service from Leroy Merlin

If there is negative I would have rated it ‐10/10... Paid and the order could not be delivered although it was processed and confirmed it's collected. 6 Days later I call only to discover they don't deliver outside Gauteng and the order was returned to the store. I couldn't collect and requested a refund. Almost a month and several telephone calls and E-mails they still under the impression I'm going to collect. It seems as if they ignore you deliberately. I was put on hold for 23 minutes before I could speak to a manager. I'm very disappointed!