Absolutely ***********. They do not care about their customers.

I paid for a Xmas tree online at the beginning of December - the delivery was late so I bought another tree. I requested a collection and refund on the LeRoy Merlin tree.

Courier Guy collected the tree at the beginning of February and I still don't have my refund after paying for it 4 months ago.

COMPLETELY UNNACEPTABLE.

December regarding the collection and refund for my Christmas tree that I purchased on the 2nd December I have still not received my refund of R 849.

Please note that I ordered and paid for the tree on Saturday the 2nd December and the order note stated that the tree was going to be delivered on Wednesday 6th December. The tree never arrived. I contacted the customer services centre and they couldn’t help me. I desperately wanted a Christmas tree in my home by the 15th December – my daughters birthday. It was too late to cancel my order so I bought a different Christmas tree from Makro and a few days later my tree from LeRoy Merlin arrived. I obviously didn’t need 2 x trees so I decided to take back my LeRoy Merlin tree.

Please note that the Christmas tree box arrived broken and damaged.

Upon arriving in your Fourways branch before Christmas with my receipt and your tree you mentioned that the tree came from a 3rd party supplier and that I needed to contact your customer services. I have tried on numerous occasions (see below e-mails) and no-one has had the decency to contact me.

At the beginning of February my Christmas was collected by Courier Guy who informed me that the 3rd party supplier, a lady called Wendy would be in touch with me regarding the refund.

The collection note had a lady called Wendy’s number and I have tried on several occasions to request a refund with no luck. She has advised me to contact Lee Roy Merlin.

I don’t care that the tree came from a 3rd party supplier. The Christmas Tree was on the LeRoy Merlin website and I paid Lee Roy Merlin.

If this is not resolved by the end of this week I will post a complain on Hello Peter and go to the Ombudsman.