Absolutely PATHETIC SERVICE

Absolutely Pathetic Service, I ordered a mop online for delivery,last week Thursday on Saturday I received a call confirming delivery for Monday, On Tuesday I send them a follow email regarding delivery, I get call back someone name Noma saying that delivery company can’t find my address and they can’t get a hold off me, that’s strange how didn’t get a hold of me, I have given them my cell number, physical address and email address, yet I am the one doing all the follow up for MOP I remind you not a generator or huge machinery a MOP, so now On Wednesday I am still following up and apparently they can’t get a hold of the courier company that does delivery’s for them WOW, how does that’s work, I have now requested a REFUND which I am being told takes 5-7 working days from the time the MOP is returned to them from the courier company, how the HELL is the possible, so basically it will effectively take almost 2 to 3 weeks to get a online delivery from Leroy Merlin if then when their courier company answers their phone and actually delivery’s the item