Absolutely Horrible Customer Support!!!!!

On the 22nd of December I canceled my order, I only got a response on the 30th of December from someone named Hezron who said "Kindly note, your order will be escalated to our supply chain team for cancellation and refund."

It's the 14th of January and I have not heard anything form them. I don't know if Supply chain has canceled my order or not, I don't know if my refund has been processed or not. No one has the decency to call or send me an email to keep me updated.

I shop online all the time and Leroy Merlin is by far the worst online store. I've never had to wait this long just for an order to be canceled and to get my money back.

Before this order I had an issue with them still regarding another order where they had stock issues and I had to call them countless times and everyone would just dismiss me and say they'll call me back but no one did. Only after sending a very heated email did someone get back to me. Taking no accountability, but giving excuses.

I don't know what possessed me to make another purchase with them. I definitely regret it and do not see myself buying from this place ever again.

The customer support at this place is the worst I've ever come across. They do not care about their customers at all.

Terrible!!!!!!!!!!!