Absolutely disgusted.

I have never experienced such poor service from any company.

I placed an online order on the 28th of October for building materials and other miscellaneous items for a home project. On the order confirmation, the delivery date was set to be on the 7th of November for the main items of the order, blissfully unaware of the delays I will be experiencing, I took leave from work for the 7th and 8th of November to receive the materials at my home and to start with the project. All items not directly supp**** by Leroy Merlin Greenstone were delivered ahead of the scheduled dates. For the items to be supp**** by Leroy Merlin Greenstone on the 7th of November, I called the morning on the day these items were scheduled to be delivered to follow up on the expected items to be receive.

I was completely shocked when the consultant on the other end of the line told me the order was never processed correctly through the system and that I would not receive my materials on that date. I did not receive a single call or e-mail to inform me of the situation at hand. After speaking to numerous people(at my expense) who kept on making different excuses as to why this happened and without getting any solution to the problem, I received an e-mail at 13h00 from one of the consultants that the order wil be delivered sometime the afternoon of the 8th of November. I breathed a sigh of relief that the matter was resolved, and I would receive the outstanding materials ordered. To my surprise, I received an e-mail at 16h41 from Leroy Merlin Greenstone that their DM(Department Manager) confirmed the order will only be delivered on Monday the 11th of November, after reading this, my anger and frustration was reignited.

I will never buy from any Leroy Merlin branch again and advise anyone against considering to use them as a supplier for materials as you will only be disappointed and frustrated.