Absolutely appalling! No sense of humor

Absolutely appalling! I returned eight sink taps in November and still haven’t been refunded. My return was delivered to the wrong place, and months of emails and calls got me nowhere. Today, I got a call from your agent Confidence Moeketsi, who insulted me, swore at me, and blamed me for your mistakes. Completely unprofessional and disgusting behavior. Leroy Merlin, this is outrageous — terrible service, zero accountability, and abusive staff. Avoid at all costs!