ABSOLUTE WORST!!! ADEO T/A LEROY MERLIN - NO DELIVERY OF ITEMS, NO CUSTOMER SUPPORT

Absolute Worst!! This is a company where you do not complain about service cause there are NONE!!

Firstly I placed an online order with them for tiles which I obviously paid upon "check Out". Date of the transaction 12 June 2022. Then more than a week later I get a mail stating that they do not have the quantities available in stock to deliver and will refund me the difference. Why would I and what would I do with half the order tiles?? 3. On 21 June I get notified that my order has been shipped and they managed to source the rest of the order from other branches. Then I get another notification on 30 June stating that my order has been delivered. To Whom and Where I don't know to this day!!! 4. I then subsequently informed them that I have not yet received my order and that they need to follow-up with the delivery company. For weeks now emails has been flying back and forth between us with no indication as to WHEN or for that matter IF I will ever receive this order.

I have even requested a refund but are bluntly ignored by al 18 representatives that are copied in the correspondence from them to deal with 1 query. During this week I received a call from the courier company wanting to know where they should COLLECT!!!! This is a company that advertises 3 to 4 days for delivery, I am however convinced that it must have been A typo and should have read 3 to 4 months if ever!!!!

44 days since I made the initial purchase, 18 people copied in the email correspondence that relates to the query and still no solution!!!

Please refrain from buying anything from them as they have clearly demonstrated that the number 1 priority is taking your money and the last priority is delivering any form of goods or services