A promise made, thus far, is not a promise kept

In the middle of April 2023 I purchased a lithium battery from Leroy Merlin in Little Falls.

I am disappointed in terms of the service I have received from Leroy Merlin Little Falls. Twice in two days. I returned a lithium battery yesterday and, even though it was sold to me with the promise that it would be replaced if I had any issues with it, within the first ninety days, I was sent away without a new battery yesterday after being there for over one hour and voicing my concerns.

I was told the battery could not even be tested on the premises, neither could my inverter, no testing and no clarity there on site.

I was informed that the battery needs to be sent away to be tested and then I will receive either a refund or a new battery.

This morning, unlike what I was promised by the manager of the electrical department, Lerato, I was not given any feedback regarding the battery being tested, by 10am.

Lerato, the electrical department manager at Little Falls faithfully promised to include me in all emails to the company testing the battery. I was only sent an email at 10.24

This is incredibly disappointing as Leroy Merlin Little Falls has failed me twice in the matter of less than 24 hours.

It is a cause for massive concern, in my opinion, and I believe in my heart that it may be worth me thinking twice about purchasing batteries for inverters from this store as I have had a very difficult experience and even asking for feedback seems to be asking too much from Leroy Merlin Little Falls.

I have now put in a complaint against Lerato with Joseph. as I am a person of principle.

Lerato has emailed me back, after I had to use an hour of my time running after her and speaking to a few people for feedback; after the 10am deadline that she is 'struggling to get through to technical' as this is the latest excuse for not having an answer for me.

So it is now so difficult to speak to a person? Perhaps speak to a manager then? Get answers and try to be innovative as opposed to giving weak excuses to clients as to why there is absolutely no feedback, yet another promise broken.

I would like a full refund, as Joseph promised he would look into, as I wish to avoid further dealings with this company.

Joseph did not seem at all concerned about me posting a complaint here, or going to social media and this seems to be the general attitude from my recent dealings with this branch.

I look forward to being pleasantly surprised by having no further promises broken, I will add more complaints here with as much detail as possible to keep other consumers informed of this situation.