3 weeks and no refund , worse online store ever!!!

On the 24 Dec 2022 I asked for a refund as I bought a Christmas gift but it was on complete, embarrassed as I was I asked the store to please collect and refund me so that I can buy something else, 3 weeks later and still nothing I have contacted the online customer care on a daily basis and stil nothing, all they say is they have send to to the relevant department and a courier will collect, I ask 3 weeks later and still no answers , THIS IS THE WORSE SERVICE EVERY !!!I THINK IT'S TIME FOR THE PUBLIC AND ALL SOCIAL MEDIA TO KNOW DON’T BUY ON LINE FROM THEM RATHE GO TO SOMEONE ELSE, WILL DEFINITELY NOT RECOMMEND !!!!