2 complaints-Marketplace and Little Falls

Little Falls-My husband and I love Leroy Merlin and have been to all their branches and loved them but this branch is really bad and the poor service was not just in one department but all the departments we visited on the day. Firstly we purchase a cooker hood and the lady says her printer is not working to give us the paperwork for paying, makes us wait in the department while she goes to the next machine to print. We waited 15 minutes until we decided to leave only to find her standing in the passage chit chatting with a friend/another employee in the bathroom section and showing each other dance moves with the paperwork in hand. Then we go over to the department with gate chimers and the guy there priorities the white customers.. Granted when we got there he was busy with another client and we greeted him and waited for him to finish but he totally ignores us and just gives us that I am busy as you see type of look, Another white client shows up and he turns to him and tells him he will be with him shortly after ignoring us. Once done he attempts to help the other white customer first and I had to tell him we came first and from then on he gave us attitude and gave wrong info on product saying it required an electric connection. We got an electrician out only to realise the product is battery operated and had to pay a call out for electrician. I left my husband paying and went to the ladies to find a long queue with all toilet doors locked. Eventually some customers went to the family bathroom only to discover it is staff sitting in the toilet with doors locked, phones in hand as 2 emerged from 3 of the toilets without flushing so clearly they were not using the toilet. After paying we went to collections to collect the cooker hood to find nobody there or any direction in terms of what to do eventually a coloured lady went to the little window ignoring us of course and I approached her. She took he slip and said we would have to wait for 5minutes as there were people before us. 5 minutes became an hour until eventually we wanted a refund from Bongiwe. We asked numerous times in that hour where the poeple who were collecting were and she would walk away or hold the phone to her ear as if to call them and say she can't reach them. There were a few other frustrated customers as well. Really the service is poor at this store and has put me off Leroy Merlin overall!

Marketplace- I purchased an item which was meant to be delivered on the 30th of course it was not delivered and I did not receive any communication. I called Leroy Merlin only to be told they could not help and would escalate my query and I should log a query on my profile. Someone called me and said it would then be delivered on the second. Again no delivery on the second. I tried to call again and reached a rude woman who could not answer me and decided to drop the phone in my ear when I insisted on talking to someone who could help me. I then logged another call and then the info communicated to me about delivery on the second changed to the item would be picked up by the 3rd from the supplier. When I asked for tracking details on the 3rd in the afternoon I was told they were still waiting for the courier and to date have not received delivery or tracking details. I WANT A REFUND if this order cannot be honored because nobody can give me any accurate information. Don't sell items from other suppliers on your official website if you can't assist customers on it and there's no method of communicating regarding those items and I don't think other customers should purchase these items on your website as there is no method of follow up.