1 reviews | Active since Dec 2021
2-3 weeks expected delivery date on order ***
If there was a zero star I would add it. I bought a sofa on the 25th of March 2023 and was told that the expected date of delivery is 1/04/2023. I have been tracking the order and there has been no shipment date or update. Today, I called Leroy Merlin contact centre and spoke to Thabelo , I was enquiring if all is in order for Saturday. Prior to opening information on the order, he told me that delivery takes 3-6 working days. Which makes the 1st of April feasible. He opened my profile and said that the note from "Marketplace" says that expected delivery date is from the 8th to the 12th of April. This level of incompetence is disgusting. So, I will receive my order 2 to 3 weeks later. This is another level of disgusting customer service. I am completely appalled.
We sincerely apologize for any inconvenience you may have experienced due to the delay on your order, customer satisfaction is something we take very seriously. Please be advised that your query is being investigated and direct contact will be made with you.
We sincerely apologize for any inconvenience you may have experienced due to the delay on your order, customer satisfaction is something we take very seriously. Please be advised that your query is being investigated and direct contact will be made with you.
