CB
Claire B

1 reviews | Active since Jul 2017

22 Aug 2023, 09:06

******.

I paid more than R5k for tiles and received the confirmation that I would need to wait more than two weeks for delivery, which would be BEFORE the 21st of August. Having received no further update, I called them to confirm what time the tiles would be delivered on this date. I was left on hold for ten minutes only to be told that they would NOT be delivered that day. I asked what they proposed I do with the contractor who had already been paid to fit them the following day, and was told that a manager would call me back. Three hours later I called them back asking for an update and was again told that a manager would call me. After providing a negative review on their zendesk email, I was called by a third person and told that the tiles would be delivered four days late. Again I was promised that a manager would call me. Nothing. This morning I have received an email to say that the tiles are no longer available and that a manager will call me. I am appalled. They have had my money for more than two weeks and have failed to deliver any product or service.

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply23 Aug 2023, 12:08
Official
Good day Claire 

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that we shall be in direct contact with you. 
CB
Claire B's update24 Aug 2023, 14:35
Reviewer Update
Lies. Nobody has bothered to contact me. I am still without refund and the order has been cancelled. You don;t value your customers at all.