Appalling behaviour from staff member and highly unprofessional

<p>After verbally confirming availability of the venue for our year function (team building and braai afterwards) with ***, we waited for our invoice from her for almost a week. After following up a number of times, she called us to say that they decided to accept a larger group, and they didn't want to hire in additional staff to assist our smaller group. After asking whether there is anyway they could help as (as we were already well into December) she simply said "Let's say it's my fault. Sorry. Bye." This is highly unprofessional behaviour and a business like this doesn't deserve to be recommended to anybody. </p>