****med by Insurance Company

I'm extremely inconvenienced by Professional Indemnity Insurance I took for my business thinking that I am protected against inconvenience and mishap but seems that I was being ****med. My business laptop got ****** and I lost work documents in the process. I didn't worry much since I was covered for Loss of Documents in my PI among others and would be able to reproduce the work so my insurance would compensate for the reproduction. The claim process started in August 2020, went dormant and revived in October 2021. I have had to fight through every stage of the claim, from getting responses to emails, to getting clarity of what the process would be and to getting any sort of progress such that I even reported to Insurance Ombud but they sent an evaluator soon after that and I had hope that things were now on track. Sadly that was the last I heard from them, the evaluator came to our offices to interview in February 2022, it is now July 2022 and they have pretty much disappeared on me. Not even a letter saying they will not be paying, if that's the case, so I can decide what to do. Even the Broker, NRAND brokers, has pretty much stood back unaffected and just sent an email to them about the silence and the length of time this has taken but there was no response. I'm now believing that we were ****med. I have to now spend time getting legal people involved to try and get something out of this Company as it seems too high and mighty to send me any correspondence with regards to our business claim.