Very Poor service

I own a property which I rent out in Lephalale. For some reason my municipal acount number has changed and I have been paying my rates and taxes into the wrong account. I phoned the municipality and they requested I email my proof of payment to the relevant person so that a transfer can be made, I have been trying now for two months either by phoning or email to ascertain if the transfer was made and the balance of my account with no success. The Municipality also do not hav a sms / email / online service to send accounts and my residential address is incorrect. I can understand why this municipality is struggling to collect rates and taxes from customers because they just dont care.